Communicate quickly with TRUMPF’s VOS app

By Niraj M Wanikar, Chief Editor, CNCTimes.com, 2014-05-22 15:23:35

Discover the mobile world around the machine. Using the Visual Online Support (VOS) app from TRUMPF, you can communicate quickly, simply and reliably with our technical service and ensure that you get maximum machine availability. For a quick solution for your technical problem, VOS offers the possibility of exchanging image, audio and video files with the TRUMPF Technical Service. What's more, image files can be processed live and enhanced with additional information. Even complex issues can be clarified directly on the phone without any field service mission. In this way we lead you to the right solution yet more quickly and efficiently.

The advantages of Visual Online Support includes higher machine availability, reduction of up to 25 percent off the expense for the missions of service engineers, substantial reduction of solution times, 100 percent reliable transmission via the telepresence portal, 30 percent faster spare part identification and plug-and-play solution independent of your IT.

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Communicate quickly with TRUMPF’s VOS app

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