Faster, easier access to the orange world of automation with relaunched my.KUKA portal

By Bhalchandra Chorghade, Editor, CNCTimes.com

Explore the world of KUKA through the new uniform design, extended functions and better navigation overview of the my.KUKA digital customer portal with my.KUKA Marketplace. Now, all my.KUKA users – even newcomers who haven't built a profile on the customer platform – will gain valuable information. “Wherever no personal data are required, interested parties can discover my.KUKA without logging in,” explained Daniel Kuhn, Product Owner for my.KUKA. The same holds true of the restructured my.KUKA Marketplace, which is integrated into the customer platform.

Improved and simplified shopping experience

The my.KUKA Marketplace on my.KUKA now offers a shopping experience that rivals the platforms of large online retailers. Site design and navigation simplify the search for suitable products as well as the process of purchasing robots and parts. “We have optimized technical performance,” explained Christian Schön, Product Owner for eCom. “Customers can configure selected robots (such as the LBR iisy) according to their preferences, view product details and purchase suitable spare parts in the my.KUKA Marketplace.” An order history shows customers exactly when they purchased which product.

In the my.KUKA Marketplace, customers can buy robots online and configure them according to their individual preferences and needs.

Self-help resources and customer support

For technical documentation, site visitors can navigate directly from the my.KUKA Marketplace to the KUKA Xpert knowledge base or find their topic in a greatly expanded FAQ section. “This way, we offer our users better service and the opportunity to start with self-help resources if they have questions,” said Kuhn. In addition, the iiQKA customer forum enables all interested parties to read informative articles about the new KUKA iiQKA.OS operating system as well as the iiQKA ecosystem – all without the need to log in. Only visitors who wish to post to the forum need to register.

For complex problems, site visitors can make a request directly online from my.KUKA to Customer Support – even to assist with the customer portal itself, if questions should arise during registration or site usage. The Customer Support team also is on hand to provide quick and straightforward answers to any questions about a customer’s robots – for example, to address malfunctions or provide insights into programming.

In the customer portal with integrated my.KUKA Marketplace, interested parties and customers can find various resources to inform themselves about KUKA and its products.

Customized overview of robot management

As part of the customer portal relaunch, Kuhn also announced a further improvement that particularly benefits KUKA customers with multiple products: “The robot management feature ‘my Assets’ gives customers a customized overview of robots they already have purchased from KUKA,” Kuhn said. Asset management on my.KUKA lists all robots entered in the database for an individual customer. Users no longer need to register their products manually, but can instead control asset management themselves at any time.

Dive into the orange world of KUKA more quickly

The completely new user interface and state-of-the-art user experience of my.KUKA awaits customers now. On the home page and category pages, large images invite you to dive deeper into the orange world of KUKA. The my.KUKA customer portal now takes every user – from robot beginners to long-time KUKA customers – on an even faster and more intuitive path toward greater automation and Orange Intelligence.

The new design and improved navigation of my.KUKA simplifies the user experience for our customers. For problem solving or browsing the my.KUKA Marketplace, moving through our customer portal is even more fun now.

https://www.kuka.com/en-in/company/press/news/2022/10/my-kuka-customer-portal-relaunch

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