Marketplace Terms of Use - CNCTimes.com
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Marketplace Terms of use

Marketplace Terms Of Use

Marketplace is CNCTimes Inventory and Business Leads where buyer interacts with seller and/or manufacturers. These Terms and Conditions are applicable for all the members of CNCTimes who are involved with Marketplace transactions.

CNCTimes is not liable for any issues between buyers and sellers as CNCTimes is only providing Marketplace / platform for both of them. All the transactions happen without CNCTimes involvement.

CNCTimes want to maintain a safe, fair, and enjoyable marketplace for both buyers and sellers. If you're a buyer, CNCTimes ask that you review and understand our policies, including the CNCTimes User Agreement, before you bid on or buy an item.

Our policies are intended to:

  1. Follow local laws and regulations
  2. Minimize risks to buyers and sellers
  3. Make sure that no one has an unfair advantage
  4. Create an enjoyable buying experience
  5. Protect intellectual property rights

CNCTimes work hard to make shopping on CNCTimes safe and fun. CNCTimes hold sellers to high standards of customer service. Our selling practices policy sets out our expectations of sellers, and CNCTimes hold sellers accountable to seller performance standards when buyers report a problem with a purchase. While most CNCTimes buyers follow the rules, CNCTimes also need to protect sellers from unsafe and unfair behavior, and from buyers who try to take advantage of our protection systems.

Buyer's Rules

CNCTimes want all members to be able to buy and sell on CNCTimes with confidence. CNCTimes want our sellers to bring great service and value to our marketplace, and CNCTimes strive to protect sellers from unfair and unsafe buyer activity.

This policy outlines our expectations for buyer behavior. When buyers don't meet these standards, CNCTimes encourage sellers to report the concern.

Buying behaviors CNCTimes don't allow

  • Not paying for items : If you've placed a winning bid or clicked Buy it Now in a listing, you've committed to purchasing that item. If you don't pay for an item to the seller, even if you've changed your mind, you're violating CNCTimes policy, which may result in account restriction or suspension.
  • Making unreasonable demands: When you bid on or buy an item, you accept the seller's terms as set out in the listing, provided the listing complies with our listing policies. You're entitled to expect that the seller will do what they've said with regards to shipping, payments, and item returns. CNCTimes know that exceptional circumstances can arise, and CNCTimes allow you to make reasonable and limited requests. However, CNCTimes don't require sellers to fulfill requests that are outside of their terms. CNCTimes don't allow unreasonable or excessive demands. CNCTimes also consider using the threat of negative Feedback/Reviews, low detailed seller ratings, as a way to make demands of the seller to be extortion and CNCTimes don't allow it.

Acceptable buying practices include adherence to the following policies.

  1. Communications: Members can send messages to each other through CNCTimes. CNCTimes encourage open communication between our members but CNCTimes don't allow our members to use these options to send spam, offers to buy or sell off CNCTimes, threats, profanity, or hate speech. CNCTimes also don't allow members to exchange email addresses or links that do not directly help buyers and sellers complete a transaction on CNCTimes. Make sure you follow these guidelines. If you don't, you may be subject to a range of actions, including your messages being blocked, limits of your buying and selling privileges and suspension of your account.
  2. Customs declarations: Asking a seller to falsely declare an item as a gift on a customs form is considered to be encouraging illegal activity.
  3. Bid retractions: CNCTimes may take action against a buyer if CNCTimes see a pattern of excessive or invalid bid retractions. You can only retract a bid under exceptional circumstances.
  4. Unwelcome and malicious buying: We consider bidding on or buying an item when you have no intention of completing the transaction, or circumventing a seller's buyer requirements, to be unwelcome and malicious buying.
  5. Contact information: All CNCTimes members must keep their account details up to date. CNCTimes take action when CNCTimes know that a member has false or missing contact information, or if CNCTimes can't contact a member because they have an invalid or dead email address.

Bidding and paying rules

  • You can't use CNCTimes if your account contains false contact information. Buyers and sellers sometimes need to be able to get in touch with each other, and we need to be able to contact our members.
  • You must pay for any item you commit to buying. Some CNCTimes sellers use an auction-style format, allowing you to bid on an item. Bidding is fun, but keep in mind that each bid you make is a binding contract to buy the item if you win. The same is true for Buy It Now purchases. Not paying for an item after you agree to buy it has negative consequences.
    Sellers and buyers are responsible for actual payments based on the highest bid or the offer made by buyers. CNCTimes is not liable for any issues between buyers and sellers as CNCTimes is only providing Marketplace / platform for both of them. All the transactions happen without CNCTimes involvement.
  • You can only bid if you really intend to buy the item
  • You can't bid on your own item, it's against the law in many places.
  • Be careful about bidding on several items if you only want one. If you're the winning bidder of more than one auction-style listing, you need to purchase all the items you've won, even if they're the same or similar.
  • You can only retract a bid under specific circumstances. For example, if you meant to bid $10.00 but accidentally bid $1,000.00, you can retract the bid. Even then, you need to bid the amount you originally intended immediately. Never use bid retraction to manipulate the bidding process. Bid manipulation is unfair, and it has serious consequences.
  • Make sure that you read the listing description before you bid. Many of the problems buyers and sellers encounter are the result of simple misunderstandings about what is for sale and the terms of the sale.
  • If you know the seller, you can't bid on the item with the intent to increase its price or desirability artificially. This rule applies to family, friends, roommates, employees, and online connections. Buying items from someone just to increase their Feedback score or improve their search standing is called shill bidding, and it's against CNCTimes policies.
  • You can't offer to buy items outside of CNCTimes. Our policies don't cover items bought outside of our site. If you buy items outside of CNCTimes, we don't protect you against fraud. Sellers must follow the same rule, so if a seller offers to sell you something outside of CNCTimes, don't accept the offer. For more information, see our rules for everyone.
  • If you buy an item from a seller in another country, you can't ask the seller to mark the item as a gift in the customs declaration.This is illegal, and against our policies. Learn more about our rules against encouraging illegal activity.

Seller's Rules

When you sell on CNCTimes there are certain rules you need to follow. CNCTimes have these rules in place to help make CNCTimes a safer place for everyone.

Before you list an item, you should review and understand these rules because CNCTimes hold all our sellers responsible for following them. If you don't, you may be subject to a range of actions, including limits of your buying and selling privileges and suspension of your account.

Setting clear buyer expectations and then meeting or exceeding them is a great way to make your buyer happy and ensure a smooth transaction.

Some of the simplest things you can do are to provide accurate and consistent details about your item and to be clear and specific about the terms and conditions of the sale.

You should also make every effort to provide excellent customer service from start to finish, including:

  1. Charging reasonable shipping and handling costs
  2. Specifying your handling time and return policy in your listing
  3. Responding to buyers' questions promptly
  4. Being professional throughout the transaction
  5. Making sure the item is delivered to the buyer as described in your listing
  6. Frequently reviewing and updating listings to make sure all information—such as inventory status and item condition—is accurate and up to date

Guidelines

Be sure to follow the guidelines in this policy. If you don't, your listings may be removed and you may be subject to a range of other actions, including restrictions of your buying and selling privileges and suspension of your account. Keep in mind that you could also lose your PowerSeller or Top Rated Seller status.

  • Item description: The listing page is where buyers get most of their information about an item. Information in the listing helps buyers decide what to buy and know what to expect when they receive an item. It's important to make sure that the listing is only used to describe the item for sale and to communicate the terms of the sale in a professional way.
    You're required to:
    1. Specify the condition of the item
    2. Describe any defects or flaws in the item—this helps avoid problems or buyer dissatisfaction.
    3. When selling a used, refurbished, or flawed item, you must include photos of the actual item for sale instead of a stock photo.
  • Terms and conditions: You're required to include the following details in your listing:
    1. Forms of payment you accept
    2. Return policy
    3. Restocking fee, if applicable
    4. Shipping method, costs, and other information
    5. Taxes and any applicable government imposed fees
    6. Terms of the transaction
    7. You're required to meet the expectations you've set in your listing.

Shipping cost: This is the amount for shipping the item, if any

Handling cost: This can include the cost of packaging materials and insurance cost, if any.

Tax and government-imposed fees: Only applicable federal, state, country, city, Value Added Tax (VAT), or equivalent taxes may be charged.

Rules about the kinds of items you can list

  1. Prohibited and restricted items – Anything and everything other than manufacturing industry use are prohibited on CNCTimes
  2. Rules about intellectual property – No one can list or attempt to sell any intellectual property on the CNCTImes
  3. Listings that don't offer anything for sale or those that offer intangible items aren't allowed. A listing also shouldn't include personal opinions, political views, or offensive comments about CNCTimes members.

Rules about getting paid

Sellers and buyers are responsible for actual payments based on the highest bid or the offer made by buyers. CNCTimes is not liable for any issues between buyers and sellers as CNCTimes is only providing Marketplace / platform for both of them. All the transactions happen without CNCTimes involvement.